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We are happy to credit or exchange any unopened goods within 14 days of shipment provided we receive the goods in Perfect condition. Returns will be approved at Minotaur’s discretion and return postage costs are to be incurred by the customer. If the goods are damaged when returned to Minotaur, we will be unable to accept the goods and they will be returned to you.
Please email web@minotaur.com.au with notification of the items and reason for the return and we will respond with instructions on how to proceed.
Should you be unlucky enough to receive a faulty or damaged product and you can’t find a solution to the problem then email shop@minotaur.com.au with your specific problem and we'll get back to you promptly.
If you suspect that a shipment has become "lost in transit" we require you to check with your local Post Office as your parcel may be awaiting collection. If the parcel is being delivered to a commercial address, please also check with any mailrooms, reception areas within the workplace in case the parcel is being held there for you. We ask that you allow us a 30 day investigation period before we can start treating the parcel as lost in transit.
Please note: If you’ve supplied Minotaur with incorrect shipping details then the cost of replacing the item will be the responsibility of the client.
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